Q. Can I transfer money into another financial institutions' account?
A. Yes! In the drop down menu under the word TRANSFER, the option Bill Paying - Direct Entry allows you to transfer to other financial institutions.

Q. Why does the Available funds column always display zero funds when I know I have funds I can access?
A. The AVAILABLE funds column will display a zero amount if two or more signatures are needed to access the account.

Q. When I download a set of transactions into my accounting program the balance is incorrect. Why?
A. When a download is requested, NetTeller Internet Banking only sends the transactions and not a starting balance. If you do not put in the starting balance then programs like Quicken will use zero as the starting balance for those transactions, resulting in an incorrect balance being displayed.

Q. Will I be paying transaction fees for using NetTeller Internet Banking?
A. Currently, there are no fees and charges for using the NetTeller Internet Banking Facility. This may change in the future but we will advise members before this occurs.

Q. The time on the NetTeller Internet Banking Website is an hour slow!
A. The NetTeller Internet Banking Website reads the time from the computer it is stored on, which at this point in time, is located in Queensland. If you are in a State affected by daylight saving such as NSW, the time when displayed will be one hour behind.

Q. Why do I always have to re-enter my password?
A. Your browsers caching is automatically disabled while you are using the NetTeller Website (for security reasons). Therefore, if you use the Back button on your browser to return to a previous page, the NetTeller Internet Banking system assumes the page has expired and will ask you to enter your password before allowing you to continue. To stop this occurring, you should not use the Back button while in NetTeller Internet Banking. Use the Main Menu button instead. The absence of caching is also the reason why the images have to be reloaded each time you change to a new page in NetTeller Internet Banking.

Q. I cannot transfer funds or perform a bill payment. It says the money is there, but is not available. Why is this?
A. Accounts requiring two or more signatures cannot transfer monies between accounts or utilise the bill paying service.

Q. NetTeller Internet Banking said I have just successfully transferred money, but my balance does not show this, why?
A. If you move funds when the credit union is closed, such as a weekend or holiday, you will find that only the available balance column is updated. The funds are available, but NetTeller Internet Banking will not show the changes in the Current Balance column until the next working day.

Q. I have just deposited money at an Agency. Will it appear straight away?
A. NO. These deposits will not appear until they are received and processed at our Head Office, normally the following business day.

Q. Can I print out what I see on screen?
A. Yes, press the PRINT button when it is displayed and NetTeller Internet Banking will open a new window to compose the data to be printed, which you will need to close when the page has finished printing by selecting the "x" button in the window top, right hand corner.

Q. Is NetTeller Internet Banking secure? I have heard that the Internet is not safe yet.
A. Yes. NetTeller Internet Banking has many security features to stop people from gaining entry to your account.

Q. Can I use NetTeller Internet Banking with Netscape Navigator 2.0 or Microsoft Internet Explorer 2.0?
A. No. You must upgrade your browser to version 5.01 or better which uses the 128 bit encryption security. These browsers must also have Java enabled.

Q. I have an old 9600 bps modem. Will I still be able to access NetTeller Internet Banking?
A. Yes. However it will not be as fast to download information, but will still work.

Q. What is a cookie?
A. A cookie is a small piece of information your browser saves when you are visiting a site you frequently visit. It allows the site to know who you are. Not an invasion of privacy or dangerous in any way.

Q. I am going on holidays, can I use NetTeller Internet Banking when I am away?
A. If you have access to a computer and the Internet then NetTeller Internet Banking is available to you anywhere in the world, 24 hours a day.

Q. I have forgotten my password. What do I do?
A. You will need to contact the credit union. Call (02) 9981 8400. Outside of business hours, just leave a message on our answering service and we'll get back to you on the next working day.